1. Current pricing
submitcfp’s core features are currently free to use. This policy sets out how billing works for any optional paid plans or add-ons we may offer, so the terms are clear in advance.
2. Payment processing
When paid plans are available, all payments are processed securely by our third-party payment processors, Stripe and/or Razorpay. submitcfp does not store your full card details. Your purchase is also subject to the payment processor’s terms.
3. Subscription billing
- Paid plans are billed in advance on a recurring basis (for example monthly or annually), as shown at checkout.
- Your subscription renews automatically at the end of each billing cycle unless you cancel beforehand.
- Applicable taxes may be added depending on your location.
4. Cancellation
You can cancel a paid subscription at any time from your account billing settings. Cancellation stops future renewals; you retain access to paid features until the end of the current paid period. We do not provide pro-rated refunds for the unused portion of a billing cycle unless required by law or expressly stated below.
5. Refunds
- 14-day satisfaction window — if you are not satisfied with a newly purchased paid plan, you may request a full refund within 14 days of the initial charge.
- Billing errors — if you were charged incorrectly (for example a duplicate charge or a charge after a timely cancellation), we will refund the incorrect amount.
- Renewal charges after the initial 14-day window are generally non-refundable, except where required by applicable consumer-protection law.
6. How to request a refund
Email contact@submitcfp.com from the address on your account, including your account email and the charge details. Approved refunds are issued to your original payment method via Stripe or Razorpay and typically appear within 5–10 business days, depending on your bank.
7. Chargebacks
If you have a billing concern, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of your account pending resolution.
8. Changes
We may update this policy as our plans evolve. Changes are reflected in the “Last updated” date above and apply to purchases made after they take effect.
9. Contact
Billing questions: contact@submitcfp.com. See also our Terms of Service.